Frequently Asked Questions

Yes. Available municipal forms can be accessed and downloaded through the system.

Yes, if document submission is enabled for the selected service. Citizens can upload the required documents through the citizen portal.

Preliminary document validation checks whether uploaded documents appear to contain the required information and whether they are aligned, consistent, and complete based on the listed requirements. It does not replace the official evaluation or approval of the concerned municipal office.

No. Preliminary validation only provides an initial check of the submitted documents. Final evaluation and approval remain with the authorized municipal personnel.

Review the identified requirement or validation result and upload the correct or missing document, if resubmission is allowed.

CitiAssist is an integrated citizen assistance system designed to help citizens access municipal services, requirements, forms, procedures, and other relevant information through a centralized platform.

CitiAssist can be used by citizens who need information about municipal services, documentary requirements, forms, office locations, and application or request status.

No. Citizens can access public information such as services, requirements, forms, Citizen's Charter information, office directory, and FAQs without creating an account. Some features, such as submitting documents or checking an application status, may require transaction-specific information.

CitiAssist provides information and assistance for selected municipal services, including services handled by the Local Civil Registry Office (LCRO), Business Permits and Licensing Office (BPLO), and Engineering Department/Office of the Municipal Engineer.

Select the desired service in CitiAssist to view its documentary requirements, procedures, guidelines, and other available information.

The Citizen's Charter contains the official information about government services, including requirements, procedures, processing time, fees, and other service standards.

CitiAssist presents the available municipal service information and documents provided for the system. Citizens should still verify any changes or additional instructions with the concerned municipal office when necessary.

The kiosk allows citizens to browse municipal services, requirements, forms, Citizen's Charter information, office locations, FAQs, queueing information, and other available assistance features.

Yes. Depending on the available feature, the kiosk can print transaction information, QR summaries, queue numbers, and available documents or forms.

Report the issue to the assigned municipal personnel or administrator so the system or hardware can be checked.

Use the Office Directory to view available office information and locations.

Yes. CitiAssist includes an interactive 2D indoor navigation feature that can help guide citizens from the designated starting point to a selected office or facility.

Yes. Available facilities and offices included in the system's map can be selected to view their location and route.

CitiAssist is designed to restrict access to submitted information based on authorized system roles and to prevent unauthorized users from accessing administrative functions.

Access to submitted documents and transaction information is limited to authorized personnel according to their assigned system permissions.

Yes. General information such as services, requirements, forms, office directory, FAQs, and Citizen's Charter information can be accessed without submitting personal information. Transaction-related features may require specific information.

The QR code can contain or provide access to transaction-related information, such as a reference number or submission details, depending on the service.

Use the status lookup feature and enter the required reference number and verification code provided by the system.

Contact the concerned municipal office or authorized personnel for assistance in recovering or verifying your transaction details.

If queueing is enabled for the selected service, citizens can obtain queue-related information or a queue number through the system.

Yes, when the queueing feature is available for the selected service. The system can display relevant queue information to help citizens monitor their transaction.

No. The queue number only indicates your position in the applicable queue. Actual processing depends on the concerned office and transaction requirements.